Shipping & Returns

FREE Standard US Ground 5-10 Day Shipping

Check the latest status of an order by simply contacting us or emailing contact@hndopong.com for updates and the status of your order.

SHIPPING TIMELINE
We are working diligently to keep the manufacturing and delivering timelines as short as possible so you can ball out with a HNDO. All new orders are estimated to ship July 2022.

RETURNS
HNDO wants you to be happy with all of your purchases from us. If you are not satisfied with your online purchase. Returns by mail require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department at contact@hndopong.com

1. Returns by mail require issuance of an RMA within ninety (90) days from the date of purchase.
2. Using the original shipping packaging when possible, securely pack the item(s) along with all included parts, paperwork, and accessories. If you are unable to use the original shipping packaging, then you may use any other similar shipping packaging for the return. All products must be returned in original condition, to ensure a full refund.
3. As part of the RMA process, you will be issued a return shipping label via e-mail. Print the label, remove all other labels from the return package, attach the return label to the package and drop it off at the nearest FedEx carrier pickup location. No additional postage is required. Return shipments are charged our then-current standard shipping and handling rate (and associated tax, if applicable) including surcharges for items marked for oversized shipment. The return shipping and handling charges will be deducted from the return credit issued. To avoid such deduction, you may use the in-store return process. If your order used a promotional shipping and handling rate, or if our shipping and handling rates have changed, then return shipping and handling rates may differ from the rates applicable to your original order. You may obtain an estimate of the shipping and handling charges by contacting Customer Service. Please note that surcharges for Alaska and Hawaii may apply.
4. Refunds for qualifying returns will be issued to the original form of payment and will be processed within 30 days of our receipt of the returned item(s). Please note that refunds for gift returns will be issued to the original purchaser.

SHIPPING INTERNATIONALLY

We currently only ship within the US and do not ship to international addresses, international freight forwarders, APO, FPO, or territories.